Frequently Asked Questions

15 questions · click to expand

What is an SMM Panel?

An SMM (Social Media Marketing) Panel is an online platform that sells social media services — followers, likes, views, comments, shares, and more — for Facebook, Instagram, TikTok, YouTube, Twitter, Telegram, and other networks. Orders are processed automatically and delivered within minutes at competitive prices.

How do I get started?

It only takes a minute: 1) Sign up for a free account; 2) Add funds via any of the supported payment gateways (Bank, USDT, PayPal, Stripe, etc.); 3) Browse Services, pick the one you need and place an order; 4) Track progress in the Orders page — everything runs automatically.

Which payment methods do you accept?

We accept a wide range of methods: local Vietnamese bank transfer (VietQR), USDT (Binance / Tron TRC20), PayPal, Stripe, Cryptomus, Payeer and other crypto gateways. Open the Add Funds page to see the full list and pick the one that suits you best.

What is the minimum deposit amount?

The minimum deposit depends on the payment gateway, typically between $1 and $5. When you select a method on the Add Funds page, the exact "Minimal payment" is displayed for that gateway.

How fast will my deposit be credited?

Automatic gateways (USDT, PayPal, Stripe, Cryptomus, etc.) credit your balance within 1–3 minutes after the transaction is confirmed. Local bank transfers are usually credited in under a minute once the system detects the incoming transfer. If you do not see your deposit after 5–10 minutes, contact us on Telegram with the transaction screenshot.

How long does it take to complete an order?

Speed depends on the service and quantity you ordered. Most services start within 0–60 minutes and finish in a few hours to a few days. Each service shows a Speed indicator (⚡) so you can estimate delivery time before ordering.

My followers/likes dropped — can I get a refill?

Yes — services labelled Guaranteed/Refill come with a refill warranty (usually 30/60/90 or 365 days, shown in the service name). Open the Orders page, find the order and click the Refill button — the system processes it automatically.

Can I cancel an order?

Yes, if the order is still Pending or in progress AND the provider supports cancellation. Orders that are Completed, Refunded, Partial or Canceled cannot be cancelled. Open the Orders page and click Cancel — or call the API with action=cancel. Any unfulfilled portion is automatically refunded to your balance.

What is Drip-Feed?

Drip-Feed lets you split a large order into smaller batches delivered over a longer time window so growth looks more natural. Example: 10,000 likes split into 10 batches of 1,000 likes per day — useful for avoiding spike-detection algorithms on social platforms.

What is Mass Order?

Mass Order lets you place many orders at once by pasting a list. Each line follows the format: service_id | link | quantity. Useful when you want to boost many posts or accounts with the same service in one go.

Do you provide an API?

Yes. Our REST API is available at /api/v1 and /api/v2 (identical request/response). The full reference for actions add, status, refill, cancel, services and balance lives at API Documentation. Grab your API key from the Account page.

Can I become a reseller / open a Child Panel?

Yes — you can register a Child Panel completely FREE: your own domain and branding, all services auto-synced, set your own prices and profit margin, free SSL and Cloudflare setup. Open the Child Panel Request page, enter your domain and follow the steps — the panel is ready in minutes.

My order shows Partial — what does that mean?

Partial means only part of the ordered quantity could be delivered. The undelivered portion has been automatically refunded to your account balance. You can verify the refund amount in the Transaction Logs page.

I placed the wrong link / wrong service — what now?

Once an order has been forwarded to the provider we cannot edit the link or change the service. Please double-check the link and service description before submitting. If the order is still Pending you can try to Cancel it for a refund.

How do I contact support?

You can open a Ticket in the Support page, or reach us directly via Telegram, WhatsApp or our Facebook Fanpage (links in the footer). Support hours are typically 8:00 – 24:00 daily.